We ship to the following European countries: Portugal, Spain, Austria, Belgium, Czech Republic, France, Germany, Vatican City, Italy, Luxembourg, Monaco, Netherlands, Bulgaria, Croatia, Estonia, Finland, Hungary, Ireland, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia, Sweden, United Kingdom Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 2-7 business days to arrive, depending on your destination. Delivery details will be provided in your confirmation email.
We generally use GLS and CORREOS EXP depending on your destination. In selct cases we might use a different courier or a local courier partner.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
To cancel an order please send an email to firstname.lastname@example.org. Please include your order reference number in the title of the email. Indicate briefly why you would like to cancel the order. Once we receive your cancellation email we will cancel your order and send you a confirmation emails. Please note, if the cancellation request isn't sent before the item is shipped then we may not be able to refund the shipping charges.
Once an order is placed, unfortunately it cannot be amended online. We can cancel your order so that you can correct it, please email email@example.com Please note, these requests will be answered during our opening hours.
To return an item by post please parcel it up and include a note with the following information:
Your Name Your Order Number Your Email Address The Product Code(s) of the item(s) you wish to return The Reason for the return Whether you would like a refund or an exchange
Please send it via Special Delivery to: Scent to Cologne Brückenstr.
Please note, if you do not send it by Special Delivery and it doesn't arrive at our address we will not be able to action any refund/exchange, as there is no method of tracking available.
We take the quality of the products we sell very seriously. If you have received a faulty item it can be returned by post or to one of our stores near you.
We have a number of checks in place to try and ensure the accuracy of the orders we send. If you have received an item which is different to that which you ordered please contact us immediately per email on firstname.lastname@example.org